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Job Description:

Overview:
ProLogic, Inc is searching for qualified individuals for a Geospatial Information Systems (GIS) Technical Support position specializing in ESRI technologies.

Responsibilities:
Duties and responsibilities include the ability to learn to solve technical problems quickly and effectively while providing high-quality support to end users of ESRI software. Qualified candidates will have an interest in providing GIS technical support on a regular basis by phone and/or e-mail. This position will require documentation of technical issues through incident tracking, knowledge base articles, and submission of software defect/enhancement requests. In addition to documentation responsibilities this position requires the testing of software and hardware to troubleshoot issues and evaluate solutions interfacing with programmers/software engineers. Prior experience with ESRI products such as ArcObjects, ArcServer and ArcSDE is required.

Qualifications:
Qualifications:
-U.S. Citizenship is required
-2+ years hands on experience using ArcGIS Desktop, ArcInfo Workstation, ArcView 3.x, or other ESRI software products
-A B.S./M.S. degree or equivalent, or work experience in GIS, Geography, Computer Science, Information Systems, Engineering, Environmental Science, Urban Planning, or a related field
-Strong grasp of the English language, including grammar, punctuation, and consistency
-Ability to communicate technical information clearly and concisely with a familiarity using GIS & technical terms
-Strong analytical/problem solving skills
-Strong customer service skills
-Knowledge of Windows operating systems

Preferred:
-Customer service/software support experience
-Familiarity with ArcObjects/VBA/Python scripting and programming
-Familiarity with advanced ArcGIS Desktop functionality (making ArcSDE Geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes and domains, etc...)
-Familiarity with ArcGIS Desktop extensions (preferably Spatial Analyst and 3D Analyst)
-Knowledge of the ESRI Geodatabase schema and behavior
-Knowledge of hardware-related issues

Required Education & Training:
-B.S./M.S. degree or closely related field

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